Cancellation Policy

You can cancel an order yourself from My Orders while it is pending, confirmed or being processed — that is, until we start packing it. The Cancel order option appears on the order only while cancelling is still possible.

Can't cancel online? Email contact.fandsofficial@gmail.com with your order number and we'll cancel it if it hasn't been packed yet.

From the moment we start packing, an order can no longer be cancelled. Once it's delivered you can return it within 7 days under our Return & Refund Policy; for a Cash on Delivery order you can also decline the parcel at the door.

• Cancellation — stopping an order before it's packed. Nothing is sent, and nothing needs to come back.
• Return — sending back an item after it's been delivered, within 7 days and under the return conditions.

• An online order that isn't paid within 24 hours is cancelled automatically.
• If we ask you to confirm a Cash on Delivery order, it's cancelled automatically if not confirmed within the time shown on your order.

We may cancel an order if an item becomes unavailable, there's a pricing or description error, we can't deliver to your address, or our checks indicate the order may be fraudulent. We'll email you if this happens.

If you paid online, we refund the full amount to your original payment method through Razorpay and email you once the refund has been issued; how soon it shows in your account after that depends on your bank or payment provider. Cash on Delivery orders cancelled before delivery have nothing to refund.